Privacy Policy

PRIVACY POLICY
BA Skin Lab LLC | Last Updated: June 16, 2026

This Privacy Policy describes how BA Skin Lab LLC ("BA Skin Lab," "we," "us," or "our") collects, uses, and shares information from individuals who visit our website, purchase products, book appointments, use our services, submit forms, or otherwise interact with us.

By accessing or using our website or services, you consent to the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following types of information:

Personal Information

When you contact us, book an appointment, create an account, make a purchase, request a consultation, or otherwise interact with us, we may collect information such as your name, email address, phone number, billing and shipping address, and any other information you choose to provide.

Appointment and Consultation Information

When you book services or request a virtual consultation, we may collect information related to your appointment, skin concerns, skincare goals, product preferences, and other details you provide so we can better assist you.

Order and Payment Information

When you purchase products, gift cards, or services through our website, payment and transaction information is processed through Shopify and its payment providers. BA Skin Lab does not store your full payment card information.

Communications

If you contact us directly, we may collect your name, email address, phone number, message content, and any other information you include in your communication.

SMS/Text Messaging Information

If you provide your phone number, you agree to receive text messages from BA Skin Lab, including appointment-related messages and promotional or marketing messages. Message and data rates may apply. Message frequency may vary. Reply HELP for more information. Reply STOP or UNSUBSCRIBE to opt out.

No mobile details or personally identifiable information, including text messaging originator opt-in data and consent, will be shared with third parties or affiliates for marketing or promotional purposes.

Automatically Collected Information

When you visit our website, we may automatically collect certain information such as your IP address, browser type, device type, pages visited, referring pages, date and time of visit, and other usage data.

Cookies and Analytics

We may use cookies, Google Analytics, Shopify analytics, and similar technologies to understand how visitors use our website, improve the user experience, measure website performance, and support marketing efforts. You may adjust your browser settings to refuse or disable cookies, but some parts of the website may not function properly.

2. How We Use Your Information

We may use the information we collect to:

  • Provide, operate, and maintain our website and services;
  • Process orders, payments, returns, and shipping;
  • Book, confirm, manage, and follow up on appointments;
  • Provide virtual consultations and skincare recommendations;
  • Respond to inquiries and customer service requests;
  • Send appointment reminders, service updates, promotional messages, and marketing communications;
  • Improve our website, products, services, and customer experience;
  • Analyze website usage and performance;
  • Prevent fraud, unauthorized activity, and security issues;
  • Comply with legal obligations and enforce our policies.

3. How We Share Your Information

We do not sell your personal information. We do not share your personal information with third parties or affiliates for their marketing or promotional purposes.

We may share information only as needed with service providers that help us operate our business, including:

  • Shopify and payment processors for online orders and payment processing;
  • Boulevard for appointment booking, scheduling, and client management;
  • Shopify Email for email communications;
  • Shipping carriers such as USPS, FedEx, or other delivery providers;
  • Website hosting, analytics, security, and technical service providers;
  • Professional advisors, if needed, such as accountants, attorneys, or business consultants;
  • Legal authorities if required by law, court order, or legal process.

All the above categories exclude text messaging originator opt-in data and consent. This information will not be shared with any third parties or affiliates for marketing or promotional purposes.

4. Email and Text Message Communications

You may receive emails or text messages from us related to your orders, appointments, consultations, account, customer service inquiries, or promotional offers.

You can unsubscribe from marketing emails by following the unsubscribe instructions included in our emails.

You can opt out of SMS/text messages at any time by replying STOP or UNSUBSCRIBE. For help, reply HELP.

5. Third-Party Services

Our website and services may use or link to third-party platforms, including Shopify, Boulevard, Google Analytics, social media platforms, payment processors, and shipping providers. These third parties may collect and process information according to their own privacy policies.

We encourage you to review the privacy policies of any third-party services you use or access through our website.

6. Data Security

We take reasonable steps to protect the personal information we collect from unauthorized access, loss, misuse, disclosure, alteration, or destruction. However, no website, online platform, or electronic transmission is completely secure, and we cannot guarantee absolute security.

7. Your Choices and Rights

Depending on where you live, you may have rights regarding your personal information, including the right to:

  • Request access to the personal information we hold about you;
  • Request correction of inaccurate information;
  • Request deletion of your personal information, subject to legal or business obligations;
  • Opt out of marketing emails or SMS/text messages;
  • Request information about how your personal information is collected, used, or shared.

To make a privacy request, please contact us using the information below.

8. Children's Privacy

Our website and services are not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If we learn that we have collected information from a child under 13, we will take reasonable steps to delete it.

If a minor uses our services, a parent or legal guardian should provide consent where required.

9. Retention of Information

We retain personal information for as long as reasonably necessary to provide our services, fulfill orders, manage appointments, comply with legal obligations, resolve disputes, and operate our business.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, technology, legal requirements, or other operational reasons. When we update the policy, we will revise the "Last Updated" date above.

11. Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us at:

BA Skin Lab LLC

59 Grove St, Suite 1A

New Canaan, CT 06840, USA

Phone: 203.594.9898

Email: info@baskinlab.com

Website: https://baskinlab.com